Refund policy

Return, Refund, and Exchange Policy

Eligibility for Returns, Refunds, and Exchanges


Prepaid Orders:

    • Return, refund, and exchange services are available only for prepaid orders under the following conditions:
      • Refunds or returns will only be processed if the product delivered is damaged or incorrect.
      • Refund usually takes 3-7 Days to be credited to the souce account.


Exchange Policy (Prepaid Orders Only):

    • Exchanges are allowed only for the same dress in case of damage or size issues.
    • Customers are advised to use the size chart for accurate measurements before purchasing.


COD Orders:

    • Customers who place Cash on Delivery (COD) orders can raise a return request only in the case of a damaged item, under the following conditions:
      • A complete unboxing video must be provided as proof.
      • The return request must be raised within 24 hours of delivery.
      • If the product is found to meet the required conditions during a quality check, the return will be accepted, and the issue will be resolved.
      • We will initiates the refund by collecting the customer's bank details, such as their bank account number and IFSC code, or their UPI ID after verification of the returned item.


Unboxing Video Requirement:

    • A complete unboxing video of the package is mandatory for any return, refund, or exchange request for both Prepaid and COD orders.
    • The video must clearly show the package being opened and the product inside.


Request Timeline:

    • Requests for return, refund, or exchange must be made within 24 hours of delivery.
    • Requests made after 24 hours will not be accepted.


Condition of the Product:

    • For exchanges, the product must be returned in the same courier bag and in its original condition, with all tags and accessories intact.
    • Quality Check: Returned or exchanged products will undergo a quality check. If the product does not meet the required conditions, the request will be denied.

 

Exceptions and Updates

  • At present, we do not offer exchanges for color, style, or preference changes.
  • These facilities may be introduced in the future, and our policy will be updated accordingly.


Note on Color Variations

  • Please note that color variations may occur due to differences in lighting, photography, and device screens.
  • This is a common occurrence, and we do not allow refunds, returns, or exchanges based on color variations for both Prepaid and COD orders.
  • If you have any concerns about the exact color of a product, please reach out to us before placing your order  at+91 9073620109.


 

**COMPLETE  UNBOXING VIDEO IS MANDATORY**